APPROVED
Director
«New Generation Clinic» LLP

_______________ Bekmusaev S.B.

January 15, 2024.

Open (public) offer agreement
for paid medical services
«New generation clinic» LLP

Almaty city

Year 2024.

Open (public) offer agreement
for paid medical services

Republic of Kazakhstan, Almaty                                                                             January 15, 2024

1. General Rules
2. This is public offer "New Generation Clinic" in accordance with Articles 387 and 395 of the Civil Code of the Republic of Kazakhstan. intended for individuals who want to receive paid medical services (patients) in a limited liability company, as well as their legal representatives. 
3. Accept offer Means that the patient agrees to all the rules of this

makes recommendations and is equivalent to concluding a contract for the provision of medical services in accordance with Article 387 of the Civil Code of the Republic of Kazakhstan.

1. The terms and conditions set forth in this offer constitute public terms

   "New Generation Clinic" LLP paid medical service contract.

1.4. With this, "New Generation Clinic" LLP, hereinafter referred to as "Clinic and/or Supplier" acting on the basis of the Charter and the license to carry out medical services, presented by director S.B. Bekmusaev, expresses the intention to conclude a contract. to any individual – Citizens of the Republic of Kazakhstan, foreign citizens and stateless persons, hereinafter referred to as "Patient and/or Customer". under the terms of this offer (hereinafter – Client) for the provision of paid medical services. "Agreement").

 

1.5. This offer is valid for 5 (five) years.

 

1.6. This agreement is an open offer contract and includes all important conditions for the provision of paid medical services.

 

1.7. The terms of this agreement are the same for all patients/customers.

 

1.8. Certificate of complete and unconditional acceptance (acceptance) of the terms and conditions of this

 

the agreement, as well as the date of conclusion of the contract, is the implementation of actions by the Patient/Customer in accordance with the requirements of the contract, in particular, receiving services (services) and/or paying for them.

1. Acceptance of persons wishing to accept (accept) this offer,

is done by doing one of the following:

- make an appointment with a specialist through the call center;

- sign a medical card indicating agreement with the terms of this offer;

- actual receipt of medical services;

- first payment for medical services.

2.      Subject of Agreement

2.1. According to this Public offer to conclude a contract for the provision of medical services to individuals (hereinafter - the Contract), the Clinic/Provider undertakes to provide paid medical services (hereinafter - medical services) to the Patient/Customer. In accordance with the current state licenses for medical services and the current regulatory legal acts of the Republic of Kazakhstan in the field of health care, the Patient/Customer undertakes to timely pay the service and the cost of the provided services and to comply with the requirements and recommendations. specialists of the medical center providing quality medical services. The list and cost of medical services provided to the patient is determined by the current price list of the Medical Center at the time of service.

3.      Service terms and conditions.

3.1. The clinic/supplier works in accordance with the current legislation of the Republic of Kazakhstan:

–    Constitution of the Republic of Kazakhstan;

-    Civil Code of the Republic of Kazakhstan;

-   "On Public Health and Health Care System" of the Republic of Kazakhstan. Code No. 360-VI of July 7, 2020;

-    Enterprise Code of the Republic of Kazakhstan dated October 29, 2015 No. 375-V;

-    Marriage (Marriage and Family) Code No. 518-V of December 26, 2011.

- Order of the Minister of Health of the Republic of Kazakhstan dated December 15, 2020 No. DSM-272/2020 of the Republic of Kazakhstan. About approval of rules and conditions of use of assisted reproductive methods and technologies

- Decree of the Minister of Health of the Republic of Kazakhstan dated December 8, 2020 No. DSM-236/2020 "On approval of the principles and conditions of donation of germ cells and tissues of reproductive organs". order.

- Labor Code of the Republic of Kazakhstan dated November 23, 2015 No. 414-V;

- "About taxes and other mandatory payments to the budget" Code of the Republic of Kazakhstan (Tax Code) No. 120-VI dated December 25, 2017;

-     Budget Code of the Republic of Kazakhstan dated December 4, 2008 No. 95-IV;

-    "About Permissions and Notifications" Law of the Republic of Kazakhstan No. 202-V dated May 16, 2014;

-    Republic of Kazakhstan "On personal data and their protection" Law No. 94-V dated May 21, 2013;

-    Republic of Kazakhstan "On protection of consumer rights" Law No. 274-IV of May 4, 2010;

- "About limited and additional liability companies" Law of the Republic of Kazakhstan dated April 22, 1998 No. 220-I;

-   "About mandatory social health insurance" Law of the Republic of Kazakhstan dated November 16, 2015 No. 405-V;

- "About accounting and financial reporting" Law of the Republic of Kazakhstan dated February 28, 2007 No. 234-III;

- "On anti-corruption" Law of the Republic of Kazakhstan No. 410 V dated November 18, 2015;

- "On language in the Republic of Kazakhstan" dated July 11, 1997. Law of the Republic of Kazakhstan. No. 151-I;

- Resolution No. 672 of the Government of the Republic of Kazakhstan dated October 16, 2020.

 «On approving the list of guaranteed amounts of free medical care and recognizing that some decisions of the Government of the Republic of Kazakhstan are invalid»

- "On approval of the principles of provision of paid services by healthcare entities and the model form of the provision contract" Order of the Minister of Health of the Republic of Kazakhstan dated October 29, 2020 No. DSM-170/2020. provision of paid medical services (assistance).

Place of medical services: Almaty city, Nurlan Kapparov street, building 392, district.

2, 3, 4.

 The patient agrees that the treatment provided by the medical center is impossible

provides a full guarantee of achieving the effect, because various complications may occur both during and after the services, immediately and in the long term, and also because the used medical care technology cannot completely eliminate the possibility of side effects and complications caused by the biological characteristics of the body.

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The Clinic/Provider provides services during the business days and hours of this agreement. Note

it is carried out every day at leisure during the working hours of the Clinic, on any day (according to the working schedule of the Clinic and the working schedule of a certain specialist).

 

Call Center Hours of Operation: Monday through Friday, 8:00 a.m. to 8:00 p.m.,

Saturday - from 08:00 to 14:00.

Online applications for appointments outside clinic hours are accepted only from the website.

This information is processed during the first working hours of the call center operators.

Current phone numbers are also posted on the official website of the Clinic.

 All appointments with specialists are made by appointment:

- after filling out an online application through the clinic website http://www.ngc.kz;

- by calling the call center: +77010990990, e-mail: info@ngc.kz;

 - administrators are directly in the clinic, in the reception department.

 Patients can come to the doctor without an appointment in agreement with the receptionist or the call center of the clinic.

1. All incoming calls are handled by the call center and all conversations with call center operators are recorded.

3.7. Duration of admission depends on the specialty of the doctor and the type of admission (initial/repeated, admission/examination, other services).

► The duration of the initial appointment can be between 30 (thirty) and 40 (forty) minutes, the duration of each appointment is determined by the specialist;

 ► The duration of the specialist's re-admission can be up to 20 (twenty) and 30 (thirty) minutes. The duration of inspections can be up to 15 (fifteen) and 20 (twenty) minutes.

 ►Duration of diagnostic research depends on the specific type of research and can be up to 15 (fifteen) working days.

 During emergency care for another patient in serious condition, as well as urgent examination of another patient, the appointment time may change.

 Patients are admitted by doctors according to the schedule set by the Medical Center. Doctors' schedules may vary. The doctor has the right to stop accepting patients in order to provide emergency medical care to another patient.

 

1. Make an appointment through the website. To apply for online admission on the website,

You must fill out the form and wait for a call from the call center operator to confirm the appointment. If the request is not confirmed within 24 hours during call center business hours, there may be a technical problem and you need to resend the request or call the call center.

 Detailed information can be obtained by calling the call center, as well as at the reception desk.

3.9. If a patient with an infectious disease applies to the Medical Center and an infectious disease is first diagnosed or suspected, the patient is sent to a specialized medical institution.

 

3.10. In order to maintain order and ensure safety in the halls and corridors of the center, video surveillance is carried out in accordance with the rules of use of technical means of control, control and registration means, photo and video equipment used in medical organizations. ensures the protection of the rights of patients and medical workers approved by the authorized body.

 

3.11. The patient must have an identity document, which must indicate his personal data: name, age, residential address and contact numbers.

 

3.12. The payment for the services, which must be paid in advance, is carried out both in cash at the cash desk of the center and by using a bank card to the bank account of the Clinic / Supplier;

 

  Conditions for providing medical services to citizens (patients) sent by legal entities: existence of a signed contract; advance payment; the presence of an application; directions; the identity document of the sent patient.

  Conditions for providing medical services to insured citizens (patients) referred by medical insurance organizations: the presence of an insurance policy, a referral and an identity document.

3.13. In case of unexpected absence of the doctor or other emergency situations, the specialist (administrator) of the call center will notify the patient as soon as possible.

 

3.14. If it is not possible to come to the appointment at the agreed time, the patient undertakes to notify the medical center by phone as soon as possible.

 

 

3.15. If the Patient is more than 15 (fifteen) minutes late from the appointed time, the Medical Center has the right to refuse service to the Patient, even by prior appointment. The doctor may postpone the appointment of the patient, if it is necessary to complete the medical care of the previous patient, but not more than 1 (one) hour. If it is necessary to admit a patient with a more serious condition or to reduce the contact of other patients with a patient with an infectious disease, the doctor may change the order of receiving patients, even by appointment. respiratory tract. In case of refusal of a doctor's appointment due to health conditions, the Clinic immediately informs the Patients who were under the doctor's appointment, and the Clinic is not obliged to recommend a replacement doctor.

3.16. If the Patient/Customer is late for receiving medical services, the Clinic/Provider has the right to shorten the time of medical service or to refuse the service completely without refund or recalculation of the money spent for its payment.

3.17. If it is necessary to carry out diagnostic research (including punctures, biopsies, injections, etc.), surgical intervention, the Patient (or his legal representative) undertakes to sign an agreement based on the performance of the above actions or their refusal.

 

3.18. In the event that patients turn to the Medical Center, where there are sufficient grounds to believe that their health has been harmed as a result of illegal activities, the Medical Center will send the information to the law enforcement agencies of the Republic of Kazakhstan based on the location of the medical facility. medical organization.

3.19. The patient must arrive 10 (ten) minutes before the scheduled time and have an identity document with him to form medical documents. At the same time, according to the acting procedure, the Minister of Health of the Republic of Kazakhstan "On approval of forms of accounting documentation in the field of health care" According to the Order No. DSM-175/2020 of the Republic of Kazakhstan dated October 30, 2020, the patient must submit his personal data: T.A.A. , social security number, age, residential address and contact phone number – Both when visiting the clinic and when making an appointment.

3.20. If it is not possible to come to the appointment at the agreed time, the Patient undertakes to inform the Clinic about this by phone as soon as possible. Each patient is allocated a special appointment time according to the appointment. Late and delayed appointments may reduce the quality of service provided and delay the next Patient appointment.

3.21. If the patient is late for more than 30% of the appointment time, the doctor has the right to change the appointment period if he cannot extend it without violating the interests of the next patients.

 

3.22. The patient enters the doctor's office at his invitation. It is forbidden to enter the doctor's reception room without an invitation during the reception.

3.23. The patient is informed that failure to follow the instructions (recommendations) of the medical staff of the Clinic may reduce the quality of the provided medical service, lead to the impossibility of completing it on time, or negatively affect the health condition.

3.24. If the patient violates the instructions, recommendations and prescriptions of the medical staff, the clinic has the right to withdraw from this agreement as soon as these violations are detected, if the termination of the provision of medical services does not endanger the life of the patient. the health of others. In this case, the cost of the services provided will not be refunded and the Clinic will not be responsible for the possible deterioration of the Patient's health.

 

3.25. The patient undertakes to observe the rules of personal hygiene.

3.26. During an epidemic (HIV and others), it is recommended to maintain social distance and use personal protective equipment: gauze or other bandages for protection against respiratory infections.

3.27. Before each invasive intervention, the patient should study its text in advance and sign an informed consent.

3.28. Medical reports on the patient's state of health, including information on diagnosis, the patient's body condition, recommendations for treatment and prevention, and prescriptions, if they were presented to the patient by the Clinic's medical staff at the time of discovery, are the property of the Clinic. hour. The patient has the right to provide medical summary data to the medical staff of other medical organizations in order to receive medical care. According to this Agreement, the patient or other persons, unless otherwise established by the legislation of the Republic of Kazakhstan, are prohibited from publishing the patient's medical reports in the mass media, social networks and online communication services, as well as showing them to third parties without the consent of the Clinic. Republic of Kazakhstan.

3.29. The clinic employee has the right to refuse to provide services to the Patient in case of non-compliance with the rules of procedure established in this Agreement.

3.30. During visits to the Clinic, patients and accompanying persons must take care of the Clinic's property. In the case of damage to any type of property (destroyed, damaged, damaged, etc.), the guilty person shall voluntarily compensate the damage caused to the Clinic within 7 (seven) working days from the date of filing the claim or have the right to collect it from the guilty person in accordance with the procedure established by the administrative law.

3.31. The patient agrees that the treatment offered by the Clinic cannot fully guarantee the achievement of results, since various complications may occur during and after the provision of medical services in the near and long term, and the technology used in medical care cannot completely eliminate the possibility of side effects and complications caused by the biological characteristics of the body.

4. Payment procedure

4.1. Payment for services is made at the cash desk in full on the day of service before the first/repeated appointment of the specialist. Payment can be made in cash or without cash. Some types of services are paid after receiving the service.

 

 Initial admission – this is the first visit to a certain doctor in a month;

 Repeated reception – includes all recurrences of a patient in a clinic to one specialist within a month.

4.2. The cost of paid medical services provided to the Patient/Customer is determined in accordance with the price list of paid medical services approved by the Clinic/Provider, which was approved when the patient applied.

 

4.3. Payment for medical services shall be made by the Patient/Customer personally (or another person with his/her consent) in full on the day of the commencement of services in accordance with the current price list.

4.4. If the patient/customer justifiably refuses examination or treatment by submitting a written request to the head of the clinic, the amount paid for the medical service will be returned to the patient/customer in the presence of the patient's identity card. and a receipt, except for the cases stipulated in the individual contract concluded between the Clinic and the Patient.

4.5. In case of premature termination of the service, the Clinic/Provider shall pay the Patient/Customer the difference between the amount paid and the actual service provided, except in cases where the Patient/Customer has violated the terms of the Agreement.

4.6. Patients can receive clinic services on a paid basis, within the framework of voluntary medical insurance, at the expense of third parties.

4.7. The patient must pay before receiving clinic services. If the medical staff of the clinic prescribes additional services in the process of providing medical care, the Patient undertakes to pay for them no later than 30 (thirty) minutes after receiving them. Payment can be made both in cash and non-cash.

4.8. If receiving services under voluntary health insurance, the Patient must present an insurance policy.

 

4.9. Payment for the services of the clinic "About currency regulation and currency control". According to the Law of the Republic of Kazakhstan dated July 2, 2018 No. 167-VI, it is carried out only in the national currency of the Republic of Kazakhstan. Payment for the Clinic's services in foreign currency is carried out by bank transfer to the Clinic's account according to a pre-written invoice.

5. Rights and Responsibilities of the Clinic/Provider

5.1. When providing medical services, the Clinic/Provider is obliged to:

 

5.1.1. Provision of medical services in accordance with the current legislation of the Republic of Kazakhstan on health care with the licenses, medical care procedures and medical care standards available in the Clinic/Producer;

 

5.1.2. To comply with regulatory legal acts in the field of health care;

 

5.1.3. Providing the Patient/Customer with the opportunity to get acquainted with the Price List valid for the period of providing medical services under this agreement;

 

5.1.4. Taking all measures to ensure the maximum level of satisfaction of the Patient with the results of treatment;

 

5.1.5. in accordance with clinical protocols for diagnosis and treatment of diseases, in the absence of clinical protocols for these nosologies – to provide medical services in accordance with generally accepted methods and evidence-based medicine for medical reasons;

 

5.1.6. during the provision of paid medical services, if it is necessary to provide additional medical services according to urgent indications to eliminate the threat to the patient's life in the case of sudden acute diseases, conditions, complications, chronic diseases, providing free medical assistance "About Public Health and Health Care System" According to the Code of the Republic of Kazakhstan dated July 7, 2020 (hereinafter – the Code);

 

5.1.7. Providing the patient with free, accessible and reliable information, including information about the location of the Clinic (state registration office), working hours, a list of medical services with an indication of their cost, and the conditions for providing and receiving them; by posting information about services, including qualifications and certification specialists, on the Clinic's website;

5.1.8. Inform the patient:

 

- about the impossibility of providing any services;

- About the need to organize urgent or planned inpatient treatment of the patient;

- about contraindications and possible negative consequences of providing a certain type of service.

5.1.9. To provide a direct presentation of the patient with the medical documentation showing the patient's state of health and to provide copies of the medical documents showing the patient's state of health at the written request of the patient or his legal representative;

5.1.10. Ensure confidentiality when applying to a Patient/Customer

providing medical services about his health status in accordance with the requirements of the legislation on medical privacy and personal data;

5.1.11. Provide the patient with medical documentation, as well as a report on his condition

Health care, indicating research and treatment measures carried out in accordance with the legislation of the Republic of Kazakhstan.

5.1.12. To observe the necessary sanitary-hygienic and anti-epidemic order in its territory during the provision of medical services;

5.1.13. Contributing to the compliance of employees with the Code of Honor.

5.1.14. Treating the patient/customer with respect and humanity;

5.1.15. To provide high-quality medical services using modern diagnostic and treatment methods in full accordance with this contract after the patient/customer has paid the funds in accordance with the procedure established in Section 4 of this contract and submitted documents confirming the payment;

5.1.16. Recording the types, volume, costs of medical services provided by the Patient/Customer, as well as the funds received from it.

 

1. When providing medical services, the Clinic/Provider has the right to:

5.2.1. Based on the clinical protocols of diagnosis and treatment approved by the Ministry of Health of the Republic of Kazakhstan, the procedures and standards of medical care, or, in the absence of this, the experience of their doctors, independently determines the amount of necessary medical services aimed at establishing diagnosis and treatment. of relevant clinical protocols for these nosologies – according to evidence-based medicine for medical reasons based on generally accepted approaches and the capabilities of the clinical base.

 

5.2.2. Engaging third parties (joint contractors) to fulfill their obligations under this Agreement.

 

5.2.3. In case of non-compliance with medical instructions, the Patient/Customer violates the regime, the rules of stay in the Clinic, as well as the inpatient regime, to prematurely terminate the treatment.

 

5.2.4. In case of non-fulfillment of obligations within the period specified in the contract, the party is obliged to inform the other party within 1 day about the beginning of the circumstances, and when they are terminated, as well as about the termination of the circumstances. At the same time, the Parties may extend the term of performance of the obligations under the contract according to the time of such circumstances and their consequences.

 

5.2.5. Do not start providing services until the patient fulfills his obligations to pay for medical services;

 

5.2.6. Denial of Service:

 

- In cases where the patient has contraindications to therapeutic and diagnostic measures;

- if the Patient does not follow the recommendations of the Clinic;

- if the Patient refuses to prepare/sign documents necessary for providing specific types of services (voluntary consent to medical intervention, etc.);

- impossibility of providing safe medical services.

5.2.7. If the Patient/Client refuses services that, in the opinion of the Clinic/Provider, can reduce or eliminate the risk to the health of the Patient/Client, an appropriate receipt can be obtained from the Patient/Provider refusing medical care. The possible consequences of such a refusal for the consumer's health.

 

5.2.8. Changing the time of service according to prior agreement with the patient, admitting a patient with symptoms of an acute illness out of order, changing the attending physician;

 

5.2.9. If the Patient is more than 15 (fifteen) minutes late for receiving the service, the Clinic has the right to change or refuse the Patient's appointment;

 

5.2.10. Store and process personal patient data and use it anonymously as you see fit.

5.2.11. Providing medical care without the patient's consent in the cases stipulated by the Healthcare Code of the Republic of Kazakhstan.

 

1. Rights and obligations of the patient/customer

6.1. The patient/customer undertakes:

6.1.1. "New generation clinic" that determines the internal rules, work order and regime for the patients of the clinic. To comply with the rules established by LLP;

 

6.1.2. To timely and correctly carry out the medical orders, prescriptions and recommendations of the attending physician and the relevant treatment and examination specialists, to observe the internal rules of the Clinic/Supplier, the treatment and protection regime, safety equipment and fire safety rules;

 

6.1.3. Cooperation with the doctor (medical staff) at all stages of providing medical care.

 

6.1.4. During the validity period of this agreement, do not engage in self-medication, do not follow recommendations and do not accept treatment from healers, alternative medicine doctors, as well as doctors of other medical organizations; 6.1.5. To treat health care workers and other people involved in health care with respect and to respect the rights of other patients.

 

6.1.6. Acquaintance with the procedure and conditions for providing paid medical services under this contract;

 

6.1.7. To pay the cost of medical services in accordance with the price list approved by the Clinic/Provider before the start of their provision in the manner specified in Section 4 of this Agreement and only through the Clinic/Provider cash desk;

 

6.1.8. To provide the person providing medical care with the necessary and reliable information to ensure quality provision of medical services: about their health condition and the health of their close relatives, about their pathology history, hereditary, past or existing diseases, infections. , operations, possible contraindications, including the use of drugs, the presence of individual characteristics of the body, harmful habits and occupational hazards, allergic reactions. The patient should be aware that the intentional falsification of his health information may affect the accuracy and safety of the diagnosis, prescribed treatment, and the likelihood of recovery. Also provide records of prior examinations and consultations with specialists outside the clinic/provider (if applicable) and all known information about your health status and other factors that may affect the course of treatment.

6.1.9. The patient should know that the deliberate falsification of information about his health can affect the correctness of the diagnosis, the prescribed treatment and the prognosis of recovery.

 

6.1.10. The patient is obliged to immediately inform the attending physician about the deterioration of his health, inform the attending physician of any changes in his well-being during the course of treatment, and immediately inform the attending physician of adverse conditions that may harm his health. health;

6.1.11. If there is no attending physician, send this information to the Clinic receptionist or contact center.

6.1.12. Provide contact information (e-mail address, phone numbers, physical address);

6.1.13. In the case of refusal of services that, in the opinion of the doctors of the Clinic/Provider, can reduce or eliminate the risk to the health of the Patient/Customer, issues an appropriate receipt for refusal of medical care;

6.1.14. If the Patient/Customer does not arrive and/or is late for more than 15 (fifteen) minutes relative to the scheduled time of receiving the service, the Clinic/Provider may postpone the date of receiving the service or cancel the service.

6.1.15. The Clinic/Provider is not responsible for the outcome of treatment if you conceal or provide incomplete information about your health;

Maintain social order and use during epidemic and quarantine

protective equipment, gauze or other bandages for protection against respiratory infection.

Care for the property of the medical center.

The patient is obliged to comply with the rules specified in this Agreement.

6.2. When applying for and receiving medical care, the patient has the right to:

6.2.1. If there is a suitable alternative, to choose a treating doctor from among those working in the paid department (ward) to replace it with another treating doctor;

6.2.2. Respectful and humane treatment by the employees of the medical center and other persons involved in the provision of medical care.

6.2.3. Check the progress and quality of services provided by the Clinic/Provider at any time without interfering with its activities;

 

6.2.4.Ask the Clinic/Provider for necessary medical information and supporting documents regarding your health condition.

6.2.5. Asking the Clinician/Provider for further clarifications on his/her health condition, recommended diagnosis and treatment methods, if previously provided explanations are not clear to him/her.

 

6.2.6. To receive information about the last name, first name, patronymic, position, work experience and qualification level of his attending physician and other persons directly involved in providing him with medical care;

 

6.2.7. Inspection and treatment in conditions that meet sanitary-hygienic and anti-epidemic requirements;

 

6.2.8. Voluntary informed consent to medical intervention in accordance with legal acts;

6.2.9. Except for cases provided by law, the patient or his legal representative has the right to refuse medical intervention or demand its termination. Possible consequences in case of refusal of medical intervention should be explained to the Patient or his legal representative in a form that is understandable to him. Refusal of medical intervention, indicating the possible consequences, is formalized in the medical documentation and signed by the Patient or his legal representative, as well as a medical worker;

 

6.2.10. Contacting patient support and internal review services, clinic officials, as well as regulatory and/or supervisory authorities or courts;

6.2.11. With the exception of the cases provided for by legislative acts, to maintain the confidentiality of clinic employees about the fact of seeking medical care, health status, diagnosis and other information obtained during examination and treatment. 6.2.12. The patient's right to confidentiality of the information provided during the application and receipt of medical care, as well as other information constituting a medical secret, entails the responsibility of medical workers and other persons for their disclosure.

6.2.13. To receive detailed information about his health condition, applied diagnosis and treatment methods, including examination results, presence of disease, its diagnosis and prognosis, treatment methods in a form accessible to him; risks, possible options for medical interventions, their consequences and the results of the performed treatment, information (data on possible risks and benefits, recommended and alternative treatment methods, information on the possible consequences of refusing treatment, information on the diagnosis, prognosis and treatment plan); as well as explaining the reasons for discharging him or transferring him to another medical organization) and providing an independent opinion and consultation about the state of health.

6.2.14. The patient can appoint a person to whom information about his health will be communicated. Information about the state of health may be hidden from the patient and disclosed to the patient's spouse, close relatives or legal representatives.

 

1. Privacy

 

7.1. In order to fulfill this Agreement, "About personal data and their protection" In accordance with Articles 7, 8 of the Law of the Republic of Kazakhstan No. 94-V of May 21, 2013, the Patient shall provide the Clinic with his personal data (including: surname, first name, patronymic, date of birth, identity document data, personal identification number, registration address and residence address, contact data, etc.) and consent to the processing of his personal data by the staff of the Clinic, as well as specific personal data related to the Patient's health condition in order to receive the services provided by the clinic. This consent is given to perform any actions related to the Patient's personal data necessary to achieve the above-mentioned purposes, including without limitation: collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer). , depersonalization, blocking, deletion, as well as carrying out any other actions

with personal data in accordance with current legislation. Processing of personal data is carried out by the Clinic in the following ways: processing of personal data using automation tools, processing of personal data without the use of automation tools (non-automated processing).

7.2. The Parties accept mutual obligations to keep confidential any information received from the other Party while fulfilling the requirements of this Agreement.

7.3. The provisions of this Agreement, additional agreements and annexes, documentation and information related to its implementation are confidential.

 

7.4. The parties provide access to them only to persons directly involved in the performance of obligations under the Agreement.

 

7.5. The Parties undertake not to disclose to third parties unrelated to the provision of Services and not to use for purposes other than the proper fulfillment of obligations under the Agreement, any information received from the other Party in accordance with or related to the Agreement, except for information received by the Party before receiving it under the Agreement, with the written consent of the presenting Party;

 

7.6. The transfer of information to third parties or other disclosure of information recognized as confidential under this agreement may be carried out only after obtaining the written consent of the other Party (except for cases where such consent is not required by law).

 

7.7. With the consent of the patient or his representative, it is allowed to transfer information constituting medical confidentiality to other persons, including officials, in the interest of examination and treatment of the patient (except when such consent is not required according to the current regulations). law).

 

7.8. Information contained in the patient's medical documents and constituting a medical secret is allowed to be transmitted without the consent of the patient or his representative for the purpose of examination and treatment of a patient who cannot express his will due to his condition and in other cases. In cases provided by the legislation of the Republic of Kazakhstan.

 

7.9. Results of medical examinations by clinic staff are notified to patients personally or through mobile or other applications, as well as by electronic communication at the request of the Patient during registration.

 

1. Consent of the Patient/Customer to the processing of personal data

7.10.1. By signing this Agreement, the Patient/Customer accepts its terms and consents to the Clinic/Provider processing his/her personal data,

7.10.2. By signing this Agreement, the Patient/Customer agrees to audio, photo and video recording on the territory of the Clinic/Supplier, as well as publishing audio, photo, video materials on the official website of the Clinic/Supplier.

7.10.3. I have familiarized myself with the terms and conditions of the Community Agreement for the provision of medical services. I confirm with my signature and by paying for paid medical services that the Public Agreement for the provision of paid medical services posted on the website of the Clinic/Provider http://www.ngc.kz.

 

1. Liability

 

8.1. The party that has not fulfilled or failed to fulfill its obligations under this Agreement shall be liable in accordance with the current legislation of the Republic of Kazakhstan.

 

8.2. The Clinic shall be released from liability for non-fulfilment or improper fulfillment of this Agreement due to the Patient's violation of the requirements of this Agreement, as well as on other grounds provided by the legislation of the Republic of Kazakhstan. .

 

8.3. The Clinic is responsible for the unreliability, falsification, inaccuracy, etc. of the documents (including personal documents) and/or information provided by the Patient.

 

8.4. The Clinic/Provider Patient/Customer has provided incomplete information about his health or the quality of medical services due to medical indicators.does not give air.

8.5. The Clinic/Supplier is not responsible for any harm caused to the health of the Patient/Customer or for the lack of recovery if the above conditions occur as a result of the violation of medical instructions by the Patient/Customer.

8.6. If the Patient/Customer does not comply with the recommendations and requirements of the Clinic's medical staff 2 (two) times or more, the latter has the right to unilaterally terminate this Agreement out of court.

 

8.7. The Party that believes that its rights have been violated under this Agreement has the right to send a letter to the other Party stating its claims. The party that accepted the claim is obliged to respond to it in accordance with the procedure established by law.

 

8.8. The clinic is not responsible for the results of the services provided in the following cases:

 

- failure of the patient to comply with treatment recommendations and other actions aimed at worsening the patient's health;

- providing services without medical indications at the request of the patient;

- if the treatment plan is not completed due to the patient's non-attendance or refusal to continue treatment;

- occurrence of previously unknown allergy or intolerance to drugs and medical products approved for use;

- medical intervention of third parties after providing clinic services;

- patient's informed refusal to continue treatment if the patient has been warned that the medical service provided in this case may be ineffective;

- For the further health condition of the patient, as well as for the occurrence of complications associated with the refusal of treatment of general or individual medical interventions;

- the manufacturer of such drugs and preparations for side effects caused by the use of drugs and preparations specified in the abstract;

-·if the ineffectiveness of the provided medical service or the damage caused is a consequence of the doctor's lack of such information, the patient has not fulfilled the duty to inform the doctor about previous diseases, allergic reactions, contraindications.

8.9. The Clinic/Provider is responsible for the appropriate volume and quality of services;

 

8.10. The parties are released from responsibility for partial or complete failure or failure to perform their obligations under this contract, if this failure is caused by force majeure or other force majeure circumstances (earthquakes, epidemics, military operations, strikes , strikes, strikes) if due to. relevant decisions made by competent authorities that prevent the fulfillment of obligations under this contract, etc.) and others).

8.11. The Patient/Customer shall be responsible for administrative offenses, punishments and liability for interfering with the legal activities of medical and (or) pharmaceutical workers, violating the quarantine regime, sanitary rules and hygiene norms, harming public order and morals in the Republic of Kazakhstan. is also responsible for the dissemination of information related to the Services in the media, social networks and (or) other mass communication systems, including messengers and chats, that discredit and (or) disparage the Clinic/Provider and (or) its clients .

8.12. The Patient/Customer shall be responsible for the timely reimbursement of costs for the actual amount of medical care provided to the Clinic/Provider.

8.13. If the Patient/Customer violates the terms of payment for medical services, the Clinic/Producer may take measures to withhold fines. If the Patient remains in arrears for the services provided by the Clinic, the latter has the right to suspend the further provision of services under this Agreement until the patient fully pays for the services provided by the Clinic.

8.14. In case of damage to the property of the clinic, the Patient is obliged to compensate the damage in full.

8.15. In other cases, the parties are responsible in accordance with the current legislation of the Republic of Kazakhstan.

 

1. Modification of contract terms

 

9.1. The terms of this agreement can be unilaterally changed by the Clinic/Supplier. Changes to the Agreement will be posted online on the Clinic/Provider's website, as well as in paper form available at the Clinic's reception desk. Changes will take effect from the moment they are made public. In the case of different interpretations of publications, the publication located in the clinic register will have priority.

 

10. Term of validity of the contract.

10.1. This public offer contract comes into force from the date of its public offering and is valid until January 01, 2029, namely until the Parties fulfill their obligations or violate the contract.

11.     Procedure for resolving disputes and conflict situations.

 

11.1. Determining the procedure for reviewing, recording and analyzing cases (incidents) about medical events is carried out on the basis of an order approved by the authorized body in the field of health care.

 

11.2. In case of violation of the patient's rights, he (his legal representative) can file a written complaint, which is submitted through the reception department and submitted to the Head of the Clinic for consideration. Complaints can be presented in the book of comments and recommendations or sent electronically to the clinic's website. The patient is advised to leave a contact phone number for the patient support and internal review service for prompt response to the complaint. The appeal will be heard according to the order.

 

11.3. The complaint will be reviewed within 3 (three) to 20 (twenty) working days from the date of receipt at the Clinic. A written response to the complaint may be sent to the Patient by mail at the address indicated by the Patient or, at the Patient's request, may be personally delivered or explained to him orally at an agreed upon time. The response to the complaint published on the clinic's website is sent electronically to the e-mail address specified by the patient.

 

11.4. For all questions, complaints and suggestions, the patient can contact the Patient Support and Internal Expert Service, as well as the Head of the Clinic.

 

11.5. The parties undertake to resolve all disputes arising under this contract through negotiations between the parties and/or their representatives, as well as through mediation. All disputes not resolved by the parties within the framework of the implementation of this agreement will be resolved in accordance with the procedure established by the current legislation of the Republic of Kazakhstan.

 

 12. Tariff policy

12.1. With the exception of services provided by state order, the cost of services is determined independently by the Clinic and is set in the price list of Clinic services approved by the order of the Director General of the Clinic. Information about the prices of Clinic services posted on the official website is always the same as the information in the Clinic's price list.

 

12.2. The clinic does not provide discounts for its services due to social reasons: disability, retirement age, motherhood with many children.

 

12.3. The clinic offers discounts on some or all of its services as part of temporary promotions published on the website, through its representatives on social networks, in the reception area or in any other way. The clinic has the right to grant discounts to individual patients based on their applications with official supporting documents reviewed by the general director of the clinic.

 

1. Force majeure

13.1. The Party shall be released from liability for partial or complete failure or failure to fulfill the obligation, if this is the result of force majeure circumstances that could not have been foreseen or foreseen by the Party after the conclusion of the Agreement. .

 

13.2. For the purposes of the contract, "force majeure" Means an event of an unexpected nature beyond the control of the parties. Such events may include, but are not limited to: war, hostilities, natural or man-made disasters, floods, fires, earthquakes, epidemics, and acts of government or governmental authorities.

 

13.3. The Parties acknowledge that the insolvency of the Parties is not a force majeure situation.

 

13.4. The parties are not responsible if failure to fulfill the requirements of the Agreement is a consequence of force majeure circumstances.

 

13.5. The Clinic/Provider shall not be liable to pay fines for non-fulfilment of the Agreement or to terminate the Agreement if the delay in the performance of the Agreement is the result of force majeure.

13.6. In the event of force majeure, the Clinic/Supplier shall immediately notify the Patient/Customer in writing of such circumstances and their causes. Unless otherwise instructed in writing by the Patient/Customer, the Clinic/Provider shall continue to fulfill its obligations under the Agreement to the extent practical and shall seek alternative methods of performing the Agreement that are not subject to force majeure.

 

 

1. The procedure for providing information about the patient's health condition.

 

14.1. Every citizen has the right to receive information about his health status, including examination results, the presence of a disease, its diagnosis and prognosis, treatment methods, associated risks, in a form accessible to him. possible options for medical intervention, their consequences and the indicated treatment results.

14.2. Information about the patient's health condition is provided by the attending physician or other officials of the Clinic in an accessible form that meets the requirements of medical ethics. The information should include the results of the examination, the presence of the disease, diagnosis and prognosis, methods of examination and treatment, associated risks, possible options for medical intervention and their consequences, as well as information about the results of treatment and possible complications. . Information about the state of health cannot be given to a citizen against his will. In the event of an unfavorable forecast of the development of the disease, the information must be communicated to the citizen and his family members, if the citizen does not forbid telling them about it and (or) appoints a person suffering from it. such information should be conveyed.

 

14.3. For minors under the age of 18 and persons recognized as incompetent, information about the patient's health condition will be provided to their legal representative.

 

14.4. Information in the medical documentation constitutes a medical secret and can be provided without the consent of the patient and his legal representatives only on the grounds provided by the current legislation.

 

15. The procedure for issuing temporary disability sheets, certificates, extracts from medical documents to the patient and (or) other people

15.1. The procedure for issuing documents certifying temporary incapacity for work, as well as extracts from medical records, is regulated by the current legislation.

 

15.2. The procedure for issuing a document certifying the patient's temporary incapacity for work is a form of temporary incapacity for work approved by the order of the Minister of Health of the Republic of Kazakhstan dated November 18, 2020 No. DSM-198/2020. About conducting an examination of temporary incapacity for work, as well as approving the principles of issuing a temporary incapacity for work sheet or certificate.».

 

15.3. Embryo transfer operationduring pregnancy, from the date of embryo transfer until the pregnancy is detected, the medical organization that performed the operation issues a sheet and a sheet of temporary incapacity for work.

 

15.4. At the request of the patient, he may be given a certificate of illness or an extract from the medical card. Based on the patient's written request, he may be given a copy of the medical card.

 

1. Final Provisions

 

15.1. Without contradicting the terms of the offer, the Patient/Customer and the Clinic/Provider have the right to enter into a contract for the provision of paid medical services at any time in the form of a written bilateral document.

 

15.2. This Agreement is concluded with the Patient/Customer accepting the open offer of the Clinic/Producer and is valid until the Parties fully fulfill their obligations. The Clinic/Producer has the right to make changes to the terms of the offer or to withdraw the offer at any time, provided that the Patient/Customer is notified no later than 5 (five) working days prior to the changes. take effect or withdraw the offer.

 

15.3. The Patient/Customer agrees and acknowledges that changes to the Offer shall result in such changes to the Agreement entered into and valid between the Parties, and such changes to the Agreement shall be effective concurrently with the entry into force of such changes to the Offer. The Patient/Customer hereby confirms that he/she has all the necessary legal rights and powers to enter into the Agreement.

 

15.4. Registration of services by the Patient/Customer after making changes to the Agreement (public offer) is clearly understood by the Clinic/Provider and the Patient/Customer as consent to the changes made.

15.5. The terms of this agreement may be modified by the Clinic/Provider at its sole discretion. Changes to the Agreement will be posted online on the Clinic/Provider's website and/or on paper at the Clinic/Provider's location. Changes will take effect from the moment they are publicly announced.

15.6. In all matters not provided for in this Agreement, the Parties shall be guided by the current legislation of the Republic of Kazakhstan.

 

Details and signatures of the parties

16.1. The parties definitely agree that the details of the patient/Customer should be considered as the information provided by the doctor during the appointment and examination.

 

16.2. Clinic/Provider:

 

"New Generation Clinic" limited liability company

Address: Nurlan Kapparov Street, 392, No. 2, Almaty city

(former Al-Farabi avenue, 120/47, no. 2)

Index A15E2H1

BSN 220340032915

IIC KZ19601A861003549661

"Halyk Bank of Kazakhstan" White

BIC HSBKKZKX

+77010990990

E-mail address: info@ngc.kz

Website:  http://www.ngc.kz

 

Appendix 1

Open (public) offer agreement
for the provision of paid medical services

January 15, 2024

Rules of behavior of patients and their legal representatives in the medical center

1. Keep order and ensure safety in the halls of the medical center;

audio and/or video surveillance.

1. All conversations with the call center operators of the medical center are recorded.

 

1. Visit to the clinic is carried out according to the following rules:
2. When entering the clinic, it is recommended to wear shoe covers or change into a change of shoes.
3. In cold weather, the patient should leave outerwear in the wardrobe. Login

 

1. Outer clothing is prohibited in the medical office at any time of the year.

A special appointment time is allotted to each patient according to his appointment. Delays and delays in admissions can reduce the quality of service provided and delay the appointment of the next patient. If the patient is late for more than 30% of the appointment time, the doctor has the right to change the appointment period if he cannot extend it without violating the interests of the next patients.

1. The patient enters the doctor's office at his invitation. It is forbidden to enter the office uninvited doctor during the reception.
2. The presence of accompanying persons (except for the legal representatives of the patient) in the office is allowed only with the permission of the attending physician and compliance with all his requirements and instructions, except for the cases stipulated by the current legislation.
3. All visitors (patients, legal representatives, accompanying persons) are obliged to observe the rules of personal hygiene.
4. Before any invasive intervention, the patient should study its text in advance and sign an informed consent.
5. The patient is treated by a doctor, anesthesiologist, reproductive specialist, gynecologist, urologist-andrologist, etc. all information of interest to him about the proposed examination, treatment and/or surgery.
6. The patient should immediately inform the doctor about any worsening of his health. If there is no attending physician, give this information to the receptionist of the clinic.
7. Premises of the medical center should be clean and tidy. Garbage and used personal hygiene items should be thrown only in trash cans, used shoe covers are placed in a special trash can located in the lobby of the medical center;
8. During an epidemic, maintain social order, use personal protective equipment, gauze or other bandages to protect against respiratory infection.
9. During the visit to the medical center, patients and people accompanying them should take care of the property of the medical center.
10. The employee of the medical center has the right to refuse service to the patient in case of non-compliance with the specified rules of procedure.
11. The clinic is not responsible for personal items, jewelry, telephone, money that have not been deposited.
12. In case of damage to any type of property (destroyed, damaged, damaged, etc.), the guilty person shall voluntarily compensate the damage caused to the medical center within 7 (seven) working days from the date of filing the claim, or the administrative medical center shall pay it as prescribed by law. has the right to collect from the guilty party in order

 

It is strictly prohibited:

- to conduct unauthorized sound recording, photo, video recording;

- obscene words;

- To show rudeness to the employees of the medical center or other people located in the medical center or solve problems with them in front of other people;

- shout, speak loudly, make noise, slam the door;

- to take a video during an epidemic, quarantine regime or emergency situation in a healthcare organization,

- talking on the phone during meetings and manipulations;

- throwing garbage and shoe covers on the floor, running around the Center;

- to act as a sales representative or engage in trade in anything;

- on the porch, as well as in any premises of the Center, to drink alcoholic beverages, smoke or take other drugs that cause changes in consciousness and behavior;

 

The following are considered violations:

• rude and disrespectful behavior towards staff and other patients or other people;
• violating the rights and legal interests of other patients;
• absent or late attendance at a doctor's appointment or procedure;
• not following the doctor's recommendations;
• failing to comply with the requirements of the medical staff during various procedures;
• taking medicines at your own discretion;
• to smoke inside the house and on the territory of the hospital (Prohibited!) (paragraph 2 of paragraph 5 of Article 110 of the Health Care Code);
• being under the influence of alcohol or drugs on the territory of the clinic.

 

The clinic employee has the right to refuse to provide medical care to the patient in case of non-compliance with the specified rules of procedure.

 The administration of the Center reserves the right in case of illegal, improper behavior of the patient, rude statements to another patient, medical personnel, the patient is in a state of alcohol or drug addiction or violates the requirements of this regulation. refuse to monitor and treat the patient, if it does not endanger his life (except for emergency situations), issue a note on the patient sheet and medical history for violation of the regimen, the rules of the Patient's behavior, as well as call the monitoring group established by the authorized body in Almaty.

 The administration of the clinic is not responsible for the values ​​not deposited.

 

Appendix 2

Open (public) offer agreement
for the provision of paid medical services

January 15, 2024

 

Feedback link

 We are very grateful to our customers/clients for their comments about our work, as well as suggestions for improving the service at the clinic.

 

 Each application is considered by the Clinic management on an individual basis and must be answered within 10 (ten) working days.

 

 You can comment on the work of the Clinic's team of specialists, as well as express your wishes and suggestions in any convenient way:

On the Center's website http://www.ngc.kz ("Reviews" section);

at the clinic:

- a book of comments and suggestions published in the registry:

- Comments and suggestions box located in the clinic;

by e-mail (info@ngc.kz, administr@ngc.kz with the "Feedback & Suggestions" tag).

 

Social pages of the center:

 

• message
• Instagram – ngc_en

Also, the patient can address all questions and suggestions to the head of the clinic, as well as to the heads of structural units of the medical department and to the registry:

 

• Director: Bekmusaev Syrym Batyruly;
• Medical director: Komogortsev Anatoly Nikolayevich, every day, by appointment;
• Head of the Clinical Diagnostics Department, obstetrician-gynecologist-reproducologist: Galia Abenovna Kilibaeva, every day, by appointment.

Composition of administrative and management personnel

"New Generation Clinic" LLP, phone: +77010990990

In.701

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